Privacy policy
How Jivo Smart Climtech Solutions Pvt. Ltd. collects, uses and protects the personal information you share with us through jivoscs.com.
- Email: hetavi@jivoscs.com
- Phone: +91 98201 12340 and +91 91526 13999
- Office hours: Mon-Fri, 8:00 AM to 6:00 PM IST
1. Who we are
This policy applies to jivoscs.com, the AVITOR website. AVITOR is the smart hydronic system made by Jivo Smart Climtech Solutions Pvt. Ltd. (“Jivo”, “we”, “us”), an Indian company based at A701, 7th Floor, Integrated Arcade (Karma Siddhi), RB Mehta Marg, Patel Chowk, Ghatkopar (E), Mumbai 400077.
For the personal information you give us through this website, Jivo decides why and how it is used. That makes us the data fiduciary under India’s Digital Personal Data Protection Act, 2023 (the “DPDP Act”).
2. What we collect
We collect what you choose to send us, and the basic records every website creates.
- Enquiry form: your name, email address and, if you give them, phone number, city, company and role (homeowner, builder, developer, project consultant, channel partner or other).
- The type of enquiry you pick (site visit, partnership or question) and the message you write.
- Anything you tell us when you call or email us on the numbers and address in this policy.
- Basic server records when a page is requested: IP address, browser type and the pages requested. Our hosting provider keeps these to run and secure the site.
We do not currently use advertising or tracking cookies. See our cookie policy.
3. How we use it
We use your information to:
- reply to your enquiry;
- arrange a site visit and send you a written proposal;
- discuss a partnership or answer your question;
- keep records of our conversations and of any work agreed with you;
- keep the website secure and working;
- meet our legal and tax obligations.
We do not sell your personal information. We do not add you to a marketing list unless you ask us to.
4. Consent
You give us your information by choosing to send it through the form, or by contacting us directly. Under the DPDP Act we process it for the purposes in section 3 on the basis of your consent. You can withdraw that consent at any time (see section 8).
5. Who we share it with
We share personal information only with:
- our own team at Jivo, so that we can respond to you and arrange a site visit or proposal;
- service providers who run the website and handle enquiries for us, including our hosting provider. They may use the information only to provide their service to us;
- authorities, when the law requires it.
The map on our Contact page is provided by Google. Loading it sends your request to Google, which handles that information under its own privacy policy.
6. How long we keep it
We keep enquiry details for as long as needed to answer you and to manage any work that follows, and for any longer period the law requires. After that we delete them or remove the details that identify you.
7. Security
We take reasonable technical and organisational steps to protect your information, and the website is served over HTTPS. No online system is completely secure, so please tell us promptly if you think something has gone wrong.
8. Your rights
Under the DPDP Act you can ask us to:
- confirm whether we hold your information and give you a summary of it;
- correct or update it;
- erase it once it is no longer needed for the purposes above;
- withdraw your consent;
- resolve a grievance about how we handle your information.
Send your request to hetavi@jivoscs.com or call +91 98201 12340. We may ask you to confirm who you are before we act. Withdrawing consent may mean we can no longer respond to your enquiry, but it does not undo anything we have already done lawfully. You may also complain to the Data Protection Board of India under the DPDP Act.
9. Children
The website is written for adults looking for information about cooling, heating and building services. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us information, contact us and we will delete it.
10. Other websites
This policy covers jivoscs.com only. Other services we link to or embed, such as Google Maps, have their own privacy practices.
11. Changes to this policy
We may update this policy. The date at the top shows when it last changed, and the current version is always on this page.
12. Contact us
Jivo Smart Climtech Solutions Pvt. Ltd., A701, 7th Floor, Integrated Arcade (Karma Siddhi), Above Laxmi Farsan, Near Natural Ice Creams, RB Mehta Marg, Patel Chowk, Ghatkopar (E), Mumbai 400077, India.
Email hetavi@jivoscs.com. Phone +91 98201 12340 or +91 91526 13999. Office hours Monday to Friday, 8:00 AM to 6:00 PM IST.
Jivo Smart Climtech Solutions Pvt. Ltd. (AVITOR), A701, 7th Floor, Integrated Arcade (Karma Siddhi), RB Mehta Marg, Patel Chowk, Ghatkopar (E), Mumbai 400077. hetavi@jivoscs.com · +91 98201 12340 · +91 91526 13999